Return & Refund Policy

Effective Date:1-09-2026

Thank you for shopping with us. Your satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

24-Hour Return Policy

You may request a return or refund within 24 hours of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging with all tags and accessories included.

• You must provide proof of purchase (order number or receipt).

Requests made after 24 hours of delivery will not be eligible for a return or refund.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery. Include your order number and clear photos of the item and packaging. After verification, we will offer a replacement or a full refund.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Sale or clearance items

• Gift cards

• Digital products

• Personalized or custom-made items

• Items showing signs of use or damage caused after delivery

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Return Shipping

• If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.

• For all other approved returns, the customer is responsible for return shipping charges.

Contact Us

For return or refund requests, please contact us within 24 hours of receiving your order.

Email: nasir.javedakhter3456@gmail.com
Store Name: Kashaxis

By placing an order with us, you agree to the terms of this Return & Refund Policy.